FAQ

제품 장애 발생 시, 해당되는 질문을 클릭하시면 답변을 보실 수 있습니다.

Q. The warning message ‘More than 80% of the image data disk is filled.’ is displayed.
A. Solution: Click the [OK] button on the error message. Ensure there is enough disk space for the image files before starting scanning.
Q. The error message ‘Error in offset data Acquisition. Retry Acquisition.’ is displayed.
A. Solution: Click the [DETAIL] button on the error message, and click the [OK] button. Then click the [Confirm] button, and perform scanning again.
Q. The error message ‘RTM could not run.’ or ‘Error in xSYS.’ is displayed.
A. Solution: Shut down the system and turn the power of the console OFF. Then reboot it after 1 to 2 minutes have passed.
Start operation from the patient registration after rebooting.
Q. The scan range cannot be extended.
A. Solution: Reduce the tube current or the maximum tube current for Sure Exposure 3D/Sure Exposure.
Q. An additional scan cannot be performed.
A. Solution: Change the tube current to a constant value or reduce the scan range.
Q. The error message ‘An abnormality has occurred in data transfer system (*). xxxx’ or ‘An abnormality has occurred in data transfer system (*). xxxx’ is displayed.
A. Solution: Click the [DETAIL] button on the error message and click the [ERROR CLEAR] button. A hard reset occurs.
Then click the [OK] button, and perform scanning again.
Q. The error message ‘Error occurred in Scan System. xxxx’ is displayed.
A. Solution: Click the [OK] button on the error message.
Then click the [Confirm] button, and perform scanning again
Q. The error message ‘Error in recon-process. xxxx' is displayed.
A. Solution: Move the cursor to the upper left of the monitor and leave it there for a few seconds. When the window appears at the center of the monitor, move the cursor to [Reset Scan System] and leave it there for a few seconds. The system is rebooted. Retry the raw data reconstruction after rebooting.
Q. An image is not displayed.
A. Solution: Retry reconstruction processing of the raw data. For the detailed procedure, refer to section 7 "Image Reconstruction" in the Scanning volume.
Q. The error message ‘Failed to xxx Aquilion DVD.’ is displayed.
A. Solution: Check the media and the drive, and try the process again.